Refund Policy

Effective Date: 12-01-2025

Thank you for shopping at Gift4Valentine.com. We take great pride in providing you with high-quality products and exceptional customer service. If you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product arrives damaged (e.g., broken material or non-functional LED lights).
  • The issue is reported within [Insert Timeframe, e.g., 14 days] of receiving the product.

To qualify for a refund:

  • You must provide clear proof of the damage (e.g., photos or videos of the broken product or non-working LEDs).
  • The item must be returned to the address listed on our Contact Us page.

2. Steps to Request a Refund

  1. Contact Us:
    • Email us at [Insert Email Address] with your order number and proof of damage (photos or videos).
    • Describe the issue clearly.
  2. Approval Process:
    • Once we review your claim and confirm the damage, we will notify you about the approval or rejection of your refund request.
  3. Return the Product:
    • If your request is approved, you must return the item to the address listed on our Contact Us page.
    • Please ensure the product is securely packaged to prevent further damage during transit.
    • The customer is responsible for return shipping costs.
  4. Receive Your Refund:
    • Once we receive and inspect the returned item, we will process your refund.
    • Refunds will be issued to the original payment method within [Insert Timeframe, e.g., 7-10 business days].

3. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned without prior approval.
  • Damage is caused by misuse, neglect, or improper handling.
  • The issue is reported beyond the specified timeframe.

4. Exchanges

If you prefer a replacement instead of a refund, please let us know during the claims process. Replacements will be processed once we receive the damaged product.

5. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

Email: contact@gift4valentine.com
Phone: +44 7457 402716

We are committed to resolving your issues quickly and ensuring your experience with Gift4Valentine.com is positive. Thank you for choosing us to make your Valentine’s Day special!